At CraftFrame, we take your privacy seriously. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website or purchase our digital products.
By using our site, you consent to the practices described below.
1. Information We Collect
We collect only the necessary information to fulfill your order and improve your experience:
- Personal Information: Name, email address, billing address (if required), country
- Order Details: Purchased products, payment method (via Stripe or PayPal – we do not store credit card details)
- Technical Data: IP address, browser type, pages visited (via tools like Google Analytics or similar)
- Email Marketing (optional): If you opt-in, we may send helpful guides, updates, or offers via email. You can unsubscribe at any time.
2. How We Use Your Information
We use the collected data for the following purposes:
- To process and deliver your digital order
- To provide customer support
- To send order confirmations and important service updates
- To improve our website and product experience
- To send occasional marketing emails (only with your consent)
We do not sell, rent, or share your personal information with third parties for their marketing purposes.
3. Legal Bases (for EU Customers)
Under the GDPR (General Data Protection Regulation), we process your personal data based on:
- Contractual necessity: To fulfill your order
- Consent: For optional marketing communications
- Legitimate interests: For website functionality and analytics
4. Data Storage & Security
We store your data securely and use industry-standard protections.
All transactions are encrypted and processed by trusted third-party services (Stripe, PayPal).
Your data is retained only as long as necessary to fulfill orders, comply with legal obligations, or improve services.
5. Your Rights (GDPR & CCPA)
Depending on your location, you have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Withdraw consent to marketing at any time
- File a complaint with your local data protection authority
To exercise any of these rights, contact us at: hello@craftframe.shop
6. Cookies
Our website uses cookies to:
- Remember your cart and purchase preferences
- Analyze traffic via tools like Google Analytics
- Deliver a better browsing experience
You can control or delete cookies from your browser settings at any time.
7. Third-Party Services
We may use the following services:
- Payment Providers: Stripe, PayPal
- Analytics: Google Analytics, Facebook Pixel
- Email Tools: MailerLite, Klaviyo, or similar (if used)
These providers may collect and process limited data in accordance with their privacy policies.
8. Children’s Privacy
CraftFrame does not knowingly collect data from anyone under the age of 13.
If you believe we’ve collected such data, please contact us immediately to have it removed.
9. Policy Changes
We may update this Privacy Policy at any time.
We recommend reviewing it periodically. Continued use of our website indicates acceptance of any changes.
📩 Contact Us
If you have any questions about this policy or your data, email us at: hello@craftframe.shop